Teamsync Software Inc.’s Twig AI tool provides customer support agents with the tools they need to respond quickly and accurately to customer inquiries.
It serves as an invaluable resource, scanning through all of a company’s documentation, knowledge bases, and past support tickets.
This allows agents to provide effective responses with confidence, as the recommended responses come with citations to ensure accuracy.
As an added bonus, Twig uses sentiment analytics to help agents spot potential risks in responses.
This allows them to provide the best possible service to their customers.
Additionally, Twig integrates with popular documentation and knowledge base products, and anonymizes any Personal Identifiable Information (PII) data for extra security.
This makes it easier for teams to provide better customer service, with the assurance of privacy and data security.